How we measure our performance

We measure our performance against the key priorities and outcomes included in our corporate plan.

To assess progress and performance against these priorities and outcomes, along with performance against individual service objectives, we have a performance management framework that consists of three elements:

  • corporate plan priorities
  • corporate health of the organisation
  • directorate performance

Each quarter, we produce a performance report summarising our performance against the priorities and outcomes and how well we're performing.

Quarter 3 2018-19

Thriving and vibrant economy

Outcome 1 - Create more and better jobs and good business growth

  • 104 new businesses have started trading with our help in the last nine months.

  • 255 businesses have been supported to grow since April 2018.

  • Our work with the private sector has created 906 jobs for the borough in the last nine months.

  • Since April 2018 34 companies have relocated to the borough. The 11 companies we welcomes in Q3 created 63 new jobs and secured £3.1m of private sector investment for the area.

Tech Revolution Transfer Network

Following our recognition as an area of good practice by the EU programme URBACT in 2017, we’ve secured funding to lead a Transfer Network that will promote and share the good practice of Enterprising Barnsley and the DMC with partners from six EU cities through to December 2020.

The cities will attend a three day boot camp in Barnsley in January 2019. The Tech Revolution Transfer Network will help Barnsley to maintain the successful TechTown local group which will be a stakeholder in the development of the Digital Campus plans.


Outcome 2 - Increase skills to get more people working

  • 59.6% of care leavers are in education, training or employment at the end of December 2018. This remains above national, regional and statistical comparators.

  • Employment opportunities for those with learning disabilities was maintained at 3.2%. Work has taken place to agree 14 job placements.

  • 116 apprenticeships have started in Barnsley Council and maintained schools between April and December 2018; this equates to 2.16% of our workforce.

  • Our Adult Skills and Community Learning service was rated 'Good' by Ofsted in all five categories following their inspection in November 2018. Inspectors recognised the progress made since the 'Requires Improvement' judgement received in December 2016.
I Know I Can (IKIC) Barnsley Big Challenge

Teams in primary and secondary schools across Barnsley are setting up business for a competition that will see them come up with an idea, market it, sell it and develop their venture, before hopefully making it through to a ‘Dragons Den’ style final to decide on the winner.

The competition provides an opportunity for young people to experience what it is like to set up a business and to develop key skills which will be valuable to them in the future.


Outcome 3 - Develop a vibrant town centre

  • The new Market opened on 3 November with an event that attracted 13,500 visitors.

  • Footfall was 10% higher during the Christmas week than in the same week in 2017. The market Food Hall reported record levels of sales over Christmas.

  • Thanks to votes from the public we've made the final 10 for the Britain’s Favourite Market
    competition. The results will be announced early in 2019.

  • There were 10 dispersal instructions issued in the Town Centre Public Spaces Protection Order (PSPO) area this quarter, with 0 repeat instructions this period.
Barnsley Bright Nights

The Bright Nights event featured a digital projection onto our historic town hall that showcased Barnsley’s past, present and future. The state-of-the-art projection wowed nearly 10,000 people over the four day festival. The light projections and installations in The Cooper Gallery, St Mary’s Church and Mandela Gardens showcased more of our town centre and a light parade led by the Spark LED Drummers rounded off the festive extravaganza.

Bright Nights

Outcome 4 - Strengthen our visitor economy

  • Visitors to Cannon Hall were 3% lower than the same period last year due to the Parks for People works limiting access to some areas, and a poor October. The Christmas offer was exceptionally good resulting in an upturn in visitors in December.

  • Visitors to the Cooper Gallery increased by 2% compared to the same period last year.

  • Worsbrough Mill has performed above expectations. with an 8% increase from the same period last year as a strong Christmas offer that attracted local audiences.

  • 8% decrease in visitors to Elsecar Heritage Centre, despite good attendance at the Elsecar by the Sea and Flavours Food Festival Events.

  • Experience Barnsley had fewer visitors in Q3 than the same period last year.

  • Our Archives continue to perform strongly and exceed all other Archive Services in South Yorkshire.

  • Over 935,000 people have visited our attractions since April 2018, contributing an estimated £20.13 million to the local economy.
Barnsley Remembers

A series of events commemorated the centenary of the end of World War One (WW1). The 1918 Great War Ends exhibition included lectures from a leading WW1 broadcaster offering a unique insight into the conflict. The last episode of Blackadder Goes Forth was shown in the Council Chamber and an expert panel explored the role of satire in the cultural expression of war.

Visitors at Experience Barnsley made felt poppies for wreaths and these were presented at the Cenotaph by children descended from WW1 soldiers. We ran Hear My Voice war poetry workshops and a pop-up museum in Mandela Gardens.


Outcome 5 - Create more and better housing

  • 84 affordable homes completed since April 2018.

  • 96.1% of housing stock meets Barnsley Decent Homes Standard.

  • Berneslai Homes average property void time is 20.1 days.

  • Berneslai Homes rental collection rate stands at 97.1%.

  • Year to date 840 homes have been built in the borough (94% of our annual target has already been achieved).

Our work with property owners and partners has returned 171 empty properties back to use since April 2018. The is a result of direct intervention, enforcement, advice and support. Our annual target of 93 has been significantly exceeded.

We are also supporting Thurnscoe Tenants Housing Association and Goldthorpe Big Local to bring four of their empty properties back into use as good quality, affordable housing.

Terraced housing.jpg
Empty Homes returned to use

People achieving their potential

Outcome 6 - Every child attends a good school and is successful in learning and work

  • Final KS2 results for pupils reaching expected standard in English, writing and mathematics improved to 65%, from 63.9% reported earlier this year.

  • 50% of disadvantaged pupils in Barnsley achieved the expected standard at KS2, narrowing the gap to the national average for non-disadvantaged pupils.

  • Provisional data shows the gap between disadvantaged pupils in Barnsley and non-disadvantaged pupils nationally has widened. The average attainment 8 score for disadvantaged pupils was 33.7, widening the gap by 3.2 points 2017/18.

  • 97% of our early years and childcare settings received ratings of good or outstanding from Ofsted; above national and regional comparators.

  • The proportion of pupils attending schools judged Good or Outstanding by Ofsted was 69.7% at the end of December. 70 schools are now rated good or outstanding, an increase of two. The changes relate to improved ratings for primary schools.

  • 65.5% of education, health and care plans were completed within 20 weeks without exceptions in Q3, bringing the year to date total to 74.4%.
Takeover Challenge

The Takeover Challenge took place on 23 November, when we opened our doors to children and young people and put them in to real-life roles and decision-making positions. This gave them valuable experience of a workplace and we benefited from a fresh perspective on our work.

The day saw children and young people across Barnsley experiencing a variety of roles including working alongside the police, on Barnsley Hospital’s children’s ward, in animal care and in the council’s legal services, IT support and building control departments.

Takeover Day.JPG

Outcome 7 - Reducing demand through improving access to early help

  • The proportion of adult social care clients in receipt of direct payments increased to 51.4% in Q3.

  • 63.2% of people accessing reablement in Q3 completed it with no long term needs. This brings year to date performance to 55.7%.

  • In Q3 237 claims were made to the Ministry of Housing, Communities and Local Government for families on the Troubled Families Programme who have made ‘significant and sustained improvement’. This year the total claims are 373 against the annual target of 150.

  • The referral rate for children’s social care fell for a second quarter to 111.4 per 10,000 under 18 year olds. Our year to date figure at the end of Q3 was 380 per 10,000.

The most recent data published (June 2017 to July 2018) shows a slight increase in the rate of first time entrants to the youth justice system aged 10 to 17, but we’re still on track to achieve our target.

Our Early Intervention and Prevention team works with young people who are referred by the police to assess their suitability for a diversion intervention as an alternative to court action. We work with the young person and their family to ensure the right support is put in place to prevent getting into trouble with the police again.
Examples of interventions include: victims and consequences work, handling conflict, peer pressure, supporting parents, and ensuring attendance at school or college. The Youth Caution is for serious first offences, or if the young person has previously had an intervention and re-offended.

A Youth Conditional Caution is an agreed plan of work lasting up to three months. This is an enforceable intervention where the young person has to sign and agree to the recommended conditions, for example non association or curfews. This is for more serious offences or if there is a higher risk of re-offending.

Handcuffed youth
Keeping children and families out of the criminal justice system

Outcome 8 - Children and adults are safe from harm

  • 33.2% of Safer Neighbourhood Service cases were dealt with using informal early intervention.

  • We have 100% positive victim focused customer feedback received in relation to anti-social behaviour (ASB).

  • 20.9% of referrals in to Children’s Social Care in Q3 were repeat referrals, against our target of 17.9%.

  • 6% of children were subject to a child protection plan for a second time in Q3, better than Q2.

  • 81.4% of children were placed in family fostering placements in Q3; a significant improvement from Q2.

  • It takes on average 438 days between children entering care to moving in with their adoptive families; more than our target of 415.

  • 266 people aged 65+ have been permanently admitted to residential and nursing care this
    financial year.

  • There has been a 43% reduction in people aged between 18 and 64 being permanently admitted to residential and nursing care this year.

  • In 2017/18, 94.8% of people who access services said those services helped them to feel
    safe and secure. This places Barnsley as the third best performing area nationally.
Children's Services receive 'Good' Ofsted rating

The latest Children’s Social Care Services Ofsted inspection concluded that services for children in Barnsley are ‘Good’. This is thanks to effective and principled leadership and a skilled and motivated workforce who deliver good quality services to children and families across the borough.

Leadership, the experiences and progress of children who need help and protection and the experiences and progress of children in care and care leavers were all judged to be Good, as well as the overall effectiveness of services. The report highlights the fact that children are at the heart of strategic thinking, decision making, and operational practice.

The focus on improving outcomes for children is shared across the partnership and underpinned by political commitment, financial investment and a self-evaluation that shows that leaders know their services well.

Children laughing together

Outcome 9 - People are healthier, happier, independent and active

  • At birth, men in Barnsley could expect to live 59.7 years in 'good' health. This is 3.7 years less than men in England overall, but an increase of 2.1 years from the 2012-2014 rate for Barnsley. The regional rate has increased by 0.4 years and the national rate has remained static. The gap for males between Barnsley and England has decreased by 1.8 years during the period 2009-2011 to 2015-2017. Barnsley’s 2015-2017 rate is higher than the rates in Rotherham and Wakefield.

  • At birth, women in Barnsley could expect to live 61.0 years in 'good' health. This is 2.8 years less than women in England overall, and an increase of 4.6 years from the 2012-2014 rate.

  • 6.1% of the smoking population are currently undergoing treatment to stop smoking.

  • 63% of smokers receiving treatment with a 'quit date' do so within 4 weeks.

  • Age standardised mortality rate for suicide and injury of undetermined intent per 100,000 population (all persons) has decreased to 10.1 for 2015-17 from 10.8 in 2014-16.
Men's mental health event

In the light of statistics showing that men are three times more likely than women to take their own life, the public health nursing team organised an event at Barnsley Football Club to provide information and support around men’s mental health. Following a successful social media campaign, men of all ages attended the event itself, and shared their own experiences and concerns, as well as those affecting friends and family members.

Topics discussed included: recognising signs and symptoms; barriers relating to referrals and accessing support; the need for better acknowledgement of men’s mental health as an important issue; and the importance of further promotion to increase awareness.

Positive feedback was received about the event, with many men engaging in conversations about the issues and receiving information about support services.

Mens mental health event  

Strong and resilient communities

Outcome 10 - People volunteering and contributing towards stronger communities

  • 2,410 people volunteered in their communities, of which 491 were new volunteers.

  • £290,563 cashable value equivalent of volunteer hours in Q3.
Dearne Area Team and Railway Embankment Group

The embankment group was developed with the main purpose of turning a disused railway site, which had suffered from years of fly-tipping, into a place for the community to enjoy.

The Dearne Area Team has coordinated the project sourcing funding, local knowledge and encouraging participation from a wide variety of organisations and volunteers in a great example of partnership working. The project has involved Goldthorpe Primary School, Dearne Valley Landscape Partnership, Sheffield University, Henry Boot, local groups and residents, and the Local Environment Service and Housing Officer. Elected Members have also been involved in each of the clear-ups.

The project has been successful in reducing fly-tipping, creating a beautiful space for all the community to enjoy and bringing people together. One thing learnt from this project is that the more partners that are involved, the more successful it will become. The group are still clearing the area and plan to do more planting early in the year which will enable the group to have an open day in the summer. They also hope to recruit more local volunteers in order to for them to become key holders on the site.

Goldthorpe Embankment

Outcome 11 - Protecting our borough for future generations

  • 97.7% of household waste was diverted from landfill in Q2.

  • 56 households have received energy efficiency measures from Better Homes Barnsley in Q3, bringing the total so far up to 149 and exceeding our annual target.

  • The average duration for works on principal and major roads was 4.32 days.

  • 96% of traffic signal faults were fixed within 24 hours.

  • 98% of category 1 pot holes were repaired within 24 hours.

  • Air quality nitrogen dioxide levels (microgrammes per cubic metre) were measured at 33 in Q3, well below the annual target of 40.
Fly tipping

Last year we significantly reduced our target for the number of reported fly tipping incidents from 3,600 to less than 3,000. As a result of our Dumpit and Scarper campaign and work undertaken by our enforcement teams, the number of reports of fly tipping on council land have reduced in comparison with previous years and the national picture.

So far this year there have been 2,515 reports which may make achieving our ambitious target difficult based upon past performance trends.

Dumpit and Scarper logo

Outcome 12 - Customers can contact us easily and use more services online

  • 61.1% of contacts with the council were made online.

  • Superfast broadband take up is 47%.

  • Coverage of superfast broadband is 96.8% across South Yorkshire.

  • Govmetric measures customer satisfaction and gathers informal customer feedback which can be used to inform service improvement and deliver customer excellence. Overall good satisfaction was 56.4%, face to face 100%, web 30.2% and e-forms 69.3%.
  • Our digital champions continue to run regular sessions in community venues such as libraries or job centres, to help people gain the skills and confidence to access services and information online. During Q3, 1080 people were helped over 198 sessions, totalling 634 hours of assistance.

Local Digital Declaration

We’ve made a commitment to the Local Digital Declaration and its five principles. Through our Digital First programme we will build better digital services for our residents. Find out more about the Local Digital Declaration.

By introducing ‘pin on a map’ functionality, we’ve made it easier to report fly tipping online. The new feature also helps us to track data and set up CCTV to cover hot spot areas.

Flytipping pin on a map

One council

One Council priorities

Our 'One Council' priority includes the things that we want to achieve to ensure that we are running our council as efficiently as we can, enabling us to provide the best possible outcomes for our district and its residents.

  • Number of compliments linked to our values in Q3:
    • We're proud - 22
    • We're honest - 1
    • We're a team - 26
    • We'll be excellent - 84

  • Six employees from Depot Services and Highways have completed a 12 week accredited IT course delivered by Adult Skills. The course started in September 2018 and employees attended half a day per week.

  • Barnsley Highways joined Twitter - @BarnsleyHighway Follow them to see how we're #KeepingBarnsleyMoving

  • Our new Spotlight on Digital site is now live, providing a range of videos on different digital skills that can help in work and at home, supporting our overall Digital First programme.
Customer Service Excellence - Planning and Building Control

Planning and Building Control have successfully retained the Customer Services Excellence accreditation following an external assessment. Not only have the service areas retained the accreditation, but were awarded the ‘Compliance Plus’ standard.

This demonstrates the services’ excellence in corporate commitment to putting the customer at the heart of service delivery, protecting customers’ privacy, individual and team commitment, improvement in the range, content and quality of information, evaluating how customers interact with the organisation and using this information to identify service improvements, and partnership working to offer and supply coordinated services which benefit customers.

Construction worker with couple and plans.jpg

Finance Data Quarter 3 2018/19

Spend per outcome

Outcome Budget Out-turn Variance % variance Commentary
1 1,472,565 1,540,960 68,395 5% Reduction in planning fee income
2 1,329,673 1,332,235 2,561 0% Balanced position as per Q3
3 682,754 665,773 (16,981) -2%  
4 857,777 829,243 (28,534) -3% Commercial income shortfall, partly offset by staff savings
5 1,264,344 1,052,197 (212,148) -17% Staff savings in Planning and Building Control support
6 3,958,481 4,540,485 582,003 15% Increased requirement for Home to School Transport
7 6,527,193 6,413,734 (113,458) -2% Vacancies
8 72,620,916 70,589,914 (2,031,001) -3% Vacancy savings, combined with realignment of services and increased income
9 3,569,555 3,516,634 (52,922) -1% Vacancies in Parks Services
10 4,630,731 4,557,221 (73,510) -2% Part year vacancies on localities (Area Councils and Ward Alliances)
11 27,276,991 27,012,598 (264,393) -1% Waste disposal costs, partly offset by savings on Construction Services, Highways, etc
12 3,348,559 3,348,562 3 0% Balanced position as per Q3

You can also view this information in downloadable documents or a data table below, and read the press release.

Previous performance reports 

Previous press releases