Order a bin

You might need to order a bin if:

yours is split, broken, the lid is damaged, or any of the wheels are missing
we've added a red tag to your bin telling you it's damaged and is unsafe to empty
yours has gone missing or has been stolen
you've moved into a property and you don’t have any bins

If you've moved into a new build or a private rented property, you should have a full set of bins already. If not, speak to your builder or landlord before placing an order with us. If you've moved into a property that isn't a new build, or is a Berneslai Homes property, it's your responsibility to replace any damaged or missing bins.

What you can order and charges

A full set of bins is made up of a blue, brown, green and grey bin. All bins have a 240 litre capacity and are 1063mm high and 720mm wide.

Blue bin

You can order a blue bin if:

you haven't got one
your existing bin is damaged
you've got a small 140 litre bin and want to swap it for a standard 240 litre bin

Cost

Replacement blue bins are free of charge if your existing bin has been lost, stolen, damaged, or if you want to swap a small bin for a standard sized bin.

If you haven't had a blue bin before, the cost of the bin is £32.

If you already have a blue bin but need more capacity

You may be eligible for an extra blue bin if there's six or more people living in your household. Find out how to apply for an extra bin.

Brown bin

You can order a brown bin if:

you haven't got one
your existing bin is damaged
you've got a small 140 litre bin and want to swap it for a standard 240 litre bin

Cost

Replacement brown bins are free of charge if your existing bin has been lost, stolen, damaged, or if you want to swap a small bin for a standard sized bin.

If you haven't had a brown bin before, the cost of the bin is £32.

If you already have a brown bin but need more capacity

You may be eligible for an extra brown bin if there's six or more people living in your household. Find out how to apply for an extra bin.

Green bin

You can order a green bin if:

you haven't got one
your existing bin is damaged

Cost

The cost of a green bin is £32.

If your green bin is damaged and less than five years old, we'll replace it free of charge under warranty. The manufacture date for the bin is stamped on the lid. Bins without a lid aren't covered by warranty as we can't determine the manufacture date.

If your green bin is more than five years old you need to pay for a new one, even if you think it was damaged when it was being emptied.

Grey bin

You can order a grey bin if:

you haven't got one
your existing bin is damaged

Cost

The cost of a grey bin is £32.

If your grey bin is damaged and less than five years old, we'll replace it free of charge under warranty. The manufacture date for the bin is stamped on the lid. Bins without a lid aren't covered by warranty as we can't determine the manufacture date.

If your grey bin is more than five years old you need to pay for a new one, even if you think it was damaged when it was being emptied.

If you already have a grey bin but need more capacity

You may be eligible for an extra grey bin if:

there's six or more people living in your household
there's five people living in your household including two or more children under 3 years old
you need to dispose of healthcare waste such as incontinence pads or catheter bags, and have too much to fit in your existing grey bin

Find out how to apply for an extra bin.

Lid pins

If any of your existing bins are missing pins to attach the lid to the bin, you can order a replacement set.

Cost

Lid pins are free of charge.

How to order

You can use our online form below to order bins or new lid pins. Don't use this form if you:

already have a full set of bins and want to order an extra bin for more capacity - visit our get an extra bin page
think your bin fell into the back of the lorry while being emptied - call us on 01226 773555 within 48 hours of the collection taking place so we can check this with our crew
live in a rural property and dispose of your rubbish at a collection point in waste containers we've provided
are a housing developer - find out how to order bins for a new development
need to order a bin for a business - visit our business waste collections page

Order a bin

Delivering your bin

We'll usually deliver your bin within 15 working days of receiving your order. You can't pick up bins yourself as Smithies Lane Depot is closed to the public. When we drop the bin(s) off we'll take away any bins that you no longer need, even if they're full. Please make sure that we have access to them.

Whilst waiting for your bin(s) you can take your recyclable, non-recyclable and garden waste to any of our household waste recycling centres.

Replacements for damaged bins

If you've ordered a bin to replace one you've reported as damaged, we'll check the damage when we deliver your new bin. We won't leave you a replacement bin if your old one isn't damaged, or if it's a green or grey bin delivered free under warranty but we find your existing bin is more than five years old.