Order a bin

You might need to order a bin if:

yours is split, broken, the lid is damaged, or any of the wheels are missing
we've added a red tag to your bin telling you it's damaged and is unsafe to empty
yours has gone missing or has been stolen
you've moved into a property and you don’t have any bins*

* If you've moved into a new build or a private rented property you should have a full set of bins. If not, speak to your builder or landlord before placing an order with us. If you've moved into a property that isn't a new build, or is a Berneslai Homes property, it's your responsibility to replace any damaged or missing bins.

What you can order

Grey or green bin - if yours is damaged or you haven't got one
Blue or brown bin - if yours is damaged, you haven't got one, or you've got a smaller 140 litre bin and want to swap it for a standard 240 litre bin
Lid pins - if your bin is missing any

All bins have a 240 litre capacity and are 106.3cm high and 72cm wide.

You're only allowed one green bin per household. If you need an extra blue, brown or grey bin there must be five or more people living permanently in your home. Find out if you can get an extra bin.

Charges

Grey and green bins

The cost of a grey or green bin is £31. If your bin is damaged and less than five years old, we'll replace it free of charge under warranty. The manufacture date for the bin is stamped on the lid. Bins without a lid aren't covered by warranty as we can't determine the manufacture date.

If your bin's more than five years old you need to pay for a new one, even if you think it was damaged when it was being emptied. If you think your bin fell into the back of the lorry while it was being emptied, call us on 01226 773555 within 48 hours of the collection taking place. We'll then check this with our collection crew.

Blue and brown bins

Replacement blue and brown bins are free of charge if yours has been lost, stolen, damaged, or if you want to swap your smaller 140 litre bin for a standard 240 litre bin. If your property is a new build and you've not had a recycling bin before, the cost of a blue or brown bin is £31.

Lid pins

Replacement pins for bin lids are free of charge.

How to order

You can use our online form below to order bins or new lid pins. Don't use this form:

to order an extra blue, brown or grey bin - visit our get an extra bin page
to order an extra green bin - you're only allowed one green bin per household
if you live in a rural property and dispose of your rubbish at a collection point in containers we've provided
to order a bin for your business - visit our business waste collections page

Order a bin

Delivering your bin

We'll usually deliver your bin within 15 working days of receiving your order. You can't pick up bins yourself as Smithies Lane Depot is closed to the public. When we drop the bin(s) off we'll take away any bins that you no longer need, even if they're full. Please make sure that we have access to them.

Until you receive your new bin(s) you can put your recyclable waste separately in clear plastic sacks. We'll collect up to three sacks from the kerbside on your usual collection day. If you're waiting for a brown bin we'll collect sacks containing plastic bottles and tins (no glass). If you're waiting for a blue bin we'll collect any paper or cardboard. Please tear it into smaller pieces and place it inside a small or medium sized cardboard box. Please only put this out on the morning of your collection and only when the weather is dry.

You can take non-recyclable and garden waste to any of our household waste recycling centres.

Replacements for damaged bins

If you've ordered a bin to replace one you've reported as damaged, we'll check this when we deliver your new bin. We won't leave you a replacement bin if your old one isn't damaged. We won't leave you a replacement grey or green bin that we've delivered free of charge if your damaged one is more than five years old.