You need to put your bin out for collection at the kerb side, or at your collection point, before 6am on your collection day. You can put it out ready from 12pm the day before your collection is due, and you need to remove it from the kerb side or collection point by 12pm the following day.
Please leave your bin with the handles facing the road, ideally close to your neighbour's bin, and don't obstruct the pavement or road by putting it out too early.
Leaving bins out permanently
In exceptional cases we may give permission to leave a bin permanently at the front of a property, for example because of an arranged assisted collection where there is a risk if it is collected from the rear of a property, or if we've agreed a permanent collection point or site.
We'll tell you by letter if this is the case.
Partially emptied bins
Sometimes bins don't fully empty because compacted material gets stuck in the bottom. If this happens, just loosen any compacted rubbish so that we can fully empty your bin next time.
In extremely cold weather the material in your bin may freeze. Garden waste is more likely to freeze than refuse as it tends to be wetter. If this happens, please loosen the contents so that we can empty it fully on your next scheduled collection day.
Unfortunately our crews aren't allowed to do this for you; neither will they shake the bin or load it on to the lift on the bin lorry several times, as this may damage it.