Please make sure that you put your bin at the kerb side before 6am on your collection day. If you leave your bin with the handles facing the road and ideally close to your neighbours bin.
Don't obstruct the pavement or road by putting your bin out too early. Keep it on your property until collection day.
We only empty green bins from empty/unoccupied property, so please don't put other bins out for collection.
Partially emptied bins
Sometimes bins don't fully empty because compacted material gets stuck in the bottom. If this happens, just loosen any compacted rubbish, so that we can fully empty your bin next time.
In extremely cold weather, the material in your bin may freeze. Garden waste is more likely to freeze than refuse as it tends to be wetter. If this happens, loosen the content so that we can empty it fully on your next scheduled collection day.
Unfortunately our crews aren't allowed to do this. Neither will they shake the bin, nor load it on to the lift several times, as this may damage it.