You need to put your bin out for collection at the kerb side, or at your collection point, before 6am on your collection day. You can put it out ready from 12pm the day before your collection is due, and you need to remove it from the kerb side or collection point by 12pm the day after it was emptied.
Please leave your bin with the handles facing the road, ideally close to your neighbour's bin, and don't obstruct the pavement or road by putting it out too early.
Leaving bins out permanently
In exceptional cases we might give permission to leave a bin permanently at the front of a property. This could be because the bin is part of an arranged assisted collection where there is a risk if it's collected from the rear of a property, or if we've agreed a permanent collection point or site. We'll tell you by letter if this is the case.
What you can put in each bin
Find out about the types of household rubbish you can and can't put in your grey bin and recycling bins.
Partially emptied bins
Sometimes bins don't fully empty because compacted material gets stuck in the bottom. If this happens, just loosen any compacted rubbish so that we can fully empty your bin next time.
If we don't manage to complete a scheduled bin collection and the whole street is affected, you don’t need to contact us as we'll already know there's been a problem. You can leave your bin out and we'll return to empty it, usually the next day. You can check for service problems we know about in our alerts section.
Find out more about reporting a missed bin.
In extremely cold weather the material in your bin may freeze. Garden waste is more likely to freeze than refuse as it tends to be wetter. If this happens, please loosen the contents so that we can empty it fully on your next scheduled collection day.
Unfortunately our crews aren't allowed to do this for you; neither will they shake the bin or load it on to the lift on the bin lorry several times, as this may damage it.