Get help to put your bins out

If you have a disability or medical condition that prevents you putting your bins out, and there’s no-one else to do it for you, you can apply for an assisted collection.

Our assisted collection scheme changed on 1 December 2017:

  • There's now a one-off charge of £10 for the service (this will apply to new applicants and to those currently receiving the service).
  • New applicants, regardless of age, will have to prove that they have a disability or medical condition that prevents them putting their own bins out.
  • The new scheme will apply automatically to your grey bin; you can include recycling bins in the scheme if you produce a large amount of recycling.

How to apply

You can apply for an assisted collection by calling us on (01226) 773555. Please have your debit card ready to pay the one-off charge of £10.

We may visit you to determine the level of service you need. We'll also agree a safe and accessible place on your property from where to collect your bins.

We’ll contact you to let you know when your assisted collections will begin.


If you produce only small amounts of recycling, you can opt to put all your waste and recycling in your grey bin. We'll arrange to remove any recycling bins you don’t use.

Our waste treatment plant in Manvers, which processes grey bin waste, can separate small quantities of recycling materials from grey bin waste. This means that even if you put your recycling materials in your grey bin, they'll still be recycled.

Changing address or cancelling an assisted collection

Please tell us if you change address or want to cancel help to put your bins out.