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Council Tax reviews

We're required by law to maintain accurate up to date Council Tax records. As part of this, we carry out reviews of discounts and exemptions from time to time. This is to make sure these are correctly applied and that there hasn't been any changes which could have affected your entitlement.

We may contact you by:

  • text message

  • email

  • phone

  • letter

Current reviews

Council Tax liability survey

If you've received a letter headed 'Council Tax Survey Form' we need to review the occupancy of the property to keep our Council Tax records up to date. This information is required by law under regulation 3 of The Council Tax (Administration and Enforcement) Regulations 1992, and you need to provide this within 21 days of the date of your letter.

You can complete the liability survey review by filling in the online form below.

Student discount review

We're currently conducting a review of all Council Tax accounts receiving the student discount - for the property being occupied by a full-time student.

You may receive a text and/or email to complete an online form to confirm your entitlement. These are genuine and you should complete the review to make sure you keep your discount.

Your discount may be removed if we don't receive a response from you.

If you've received a text about the student discount review

If we've contacted you by text about the student discount review, here is an example of the type of message we may send to help you identify if it's genuine or not.

Student discount review text

If you select the link in the text this will take you to the student discount review form which you need to complete.

If you've received an email about the student discount review

If we've contacted you by email about the student discount review, here is an example of the type of message we may send to help you identify if its genuine or not.

Student discount review email

If you select the button in the email this will take you to the student discount review form which you need to complete.

Single person discount review

If you've received a single person discount review letter from Liberata, this is genuine and you should complete the review to make sure you keep your discount. Find out how to complete the single person discount review.

Completed reviews

We regularly review Council Tax discounts and exemptions. Once a review has been completed, any associated links to the online review forms will be deactivated.

If you received a text, email or letter about a review but you didn’t respond, we may still contact you in due course to confirm your entitlement.

Telling us about changes to your circumstances

If you need to tell us about any changes to your circumstances that could affect your discount or exemption, please fill the relevant online form to change your details for Council Tax.