Access for disabled people

Our aim is to make our services more accessible and easier to use for people who may have language, hearing or mobility issues. 

Interpretation and translation services

If you contact us either by telephone or in person at one of our offices, we can arrange for a three-way telephone conversation where interpreters accurately and securely pass on information between you and ourselves or a partner representative. If you have limited spoken English then please let the customer service staff know which language you would like to communicate in and what your enquiry is about.

If your enquiry is more complex or will take quite a while to resolve we may need to book an interpreter to attend for appointments, meetings and interviews.

In some cases, where interpretation cannot give you all the information you need, you may need written information in your own language as well. We can arrange for letters and leaflets to be translated where necessary and send these direct to your home within a few days.

British Sign Language (BSL)

If you need a sign language interpreter, please contact us. The more notice you can give us, the easier it will be for us to find one at a time that's convenient to you.

You can also arrange for someone to give you a video call back with a BSL interpreter. Find out more on our BSL video relay service webpage.

Accessible formats

If you need information in a different format that is accessible to you then please contact us. We can arrange for any information on our website, letters or leaflets to be produced in accessible formats to be sent to you, such as:

  • large print
  • Braille
  • audio tape or CD
  • easy read

There's more information about the accessibility of our website on these pages:

Read more about using our website, including its accessibility features.  

AbilityNet has advice on making your device easier to use if you have a disability.

Access to buildings

Public areas in all our buildings have been independently assessed as being accessible to disabled people, apart from a limited number of circumstances where historic buildings cannot be fully adapted.

We've worked with the NHS and AccessAble to write an access guide to Barnsley facilities for disabled peopleThe guide contains lots of useful information, including phone numbers and web links, for council buildings, libraries, tourist attractions and some local shops. All the places featured in the guide are rated for their accessibility; this means you can use the AccessAble website to check whether a building, venue or route is accessible, and for the facilities available there.

Many of our buildings also have facilities for baby-changing and for areas mothers to breast feed in privacy. Please note however that mothers are welcome to breast feed in public areas. Breast feeding facilities are there to provide mothers with a choice.

Relay UK

BT operate a national telephone relay service known as Relay UK. The service is for deaf, deafened, hard of hearing, deafblind and speech-impaired people. It provides a link between any textphone user and an operator and it is a discreet and confidential service.

If you would like to use the service you should dial 18001 followed by the full telephone number of the service you require from your textphone.

The call will be answered by a Relay UK operator who is brought into the call. They will then assist you with your call and act as a communicator for the service required. The service is funded by BT and calls are charged at the local rate.

Adult safeguarding SAFE text service

Deaf or hearing impaired customers can report adult abuse, harm or neglect by text using our SAFE text service.