Consumer advice and trading standards

Trading Standards enforces a wide range of legislation to protect the consumer.

All consumer advice enquiries are initially dealt with by the Citizens Advice Consumer Service. To best use our limited resources Barnsley Trading Standards is unable to respond to consumers contacting the Service directly.

You can contact the Citizen Advice Consumer Service for free, impartial and confidential advice on consumer issues. You can call them on 0808 223 1133.

Where needed, cases with criminal implications will then be referred back to the local trading standards service.

Please also note however, the Trading Standards Service doesn't have the resources to take on all referrals to full investigation. The criminal matters referred to us will be triaged and cases with the highest risk to public safety prioritised. This may mean that advice to consumers may only be available via Citizens Advice.

Business Advice

Find out if you're breaking the law with your price indications.

The Environmental Protection regulations (Plastic straws, cotton buds and stirrers) - 2020

In England, local authorities have powers to take enforcement action to make sure that businesses comply with restrictions in place. This includes the supply of plastic straws, plastic drinks stirrers and plastic-stemmed cotton buds.

Find out more about the Environmental Protection regulations for plastic straws, cotton buds and stirrers 2020.

Retailers of vapes and e-cigarettes

You can read our guide for advice to retailers for these products.