Consumer advice and trading standards

Trading Standards enforces a wide range of legislation to protect the consumer and ensure that businesses compete on a level playing field. We make sure that people are not misled by claims, prices, descriptions and other selling techniques used by traders when they're selling goods and services.

Contact the Citizen Advice Consumer Service for free, confidential advice on consumer issues or call them on 0808 223 1133.

Where necessary, cases with criminal implications will then be referred back to the local Trading Standards Service.

The Environmental Protection regulations (Plastic straws, cotton buds and stirrers) - 2020

In England, local authorities have powers to take enforcement action to ensure that businesses comply with the restrictions on the supply of plastic straws, plastic drinks stirrers and plastic-stemmed cotton buds.

Find out more about the Environmental Protection regulations for plastic straws, cotton buds and stirrers 2020.