Your privacy

Our Privacy Promise

Your personal information is just that – personal. We promise to treat it with the highest standards of security and confidentiality at all times and in compliance with relevant legislation.

We need to collect your personal information in order to provide our services to you. This includes information that you provide over the telephone, on forms, by email, letter, in person and online. We’ll only collect information that is necessary or is required by law and we’ll explain the reasons for this at the time of collection. You can ask for a copy of the information we hold about you.

We'll use your information within the council and never share your information with third parties without your permission (also known as 'consent') unless we're required to do so by law. You can read about what we do with your personal information.

You may choose not to provide us with your personal information, although some of our services may not be available as a result. We'll tell you when this is the case.

Online news editorial guidance

Our online news archive provides the public with an accessible archive of all the media releases that we have published.

Unless the content is specifically made available only for a limited time, our news content published online will become part of a permanent archive and will not normally be removed, or we risk erasing the past and altering history.

If we’re asked to remove content, we’ll look at each case individually.

Contact us if you want to request that content be removed.

Media releases on court reporting

You can find more information about court reporting and what to expect on the Independent Press Standards Organisation (IPSO) website.

IPSO suggest that if convictions have been ‘spent’, you may have legal rights to have links to articles about these convictions to be removed from search engines. You can contact the search engine companies and ask them to remove it from the search results.

Data Protection Legislation

We collect and process information in accordance with strict Data Protection legislation. The law informs you of your rights about your personal information and our responsibilities in keeping it safe and processing it correctly.

Barnsley Council is registered with the Information Commissioners Office as a Data Controller. Our registration number is Z5121328.

Find out more about Data Protection on the Information Commissioner's Office website.

How to access and control your information, including making a complaint

Where we hold your personal information we'll:

  • provide records of what we hold when you request this from us
  • correct it if it's inaccurate, especially if you ask us to
  • stop processing personal information where we can, and if you ask us to
  • stop sending you mailing information when you ask us to (opt out)

To do this you can contact us:

If you need to contact us to discuss how we use your information or to make a complaint, please contact our Customer Feedback, Information and Improvement Team by emailing informationrequests@barnsley.gov.uk or by telephoning (01226) 773555 and asking to speak to the team.

If you're not satisfied with our response, you may contact our Data Protection Officer by emailing DPO@barnsley.gov.uk

Alternatively, if you're not satisfied with the way we've handled your information, the Information Commissioner's Office (ICO) is the UK’s independent authority upholding information rights in the public interest and can be contacted at www.ico.org.uk

British Sign Language (BSL) video: What is GDPR?

The General Data Protection Regulation (GDPR) replaces the Data Protection Act on 25 May 2018.

You can watch a BSL video here to learn how GDPR may affect you.

Accessibility

If you need help understanding this information, or would like a paper copy of this notice, please contact us.