Insurance claims

If you've suffered personal injury, or your property's been damaged, due to our negligence, you can make an insurance claim against us.

If you make a claim, you must demonstrate, beyond reasonable doubt, how and why we've been at fault in law. 

How to make a claim

You can submit a claim against us or Berneslai Homes by email, or in writing to Barnsley Council Insurance Section, PO Box 634, Barnsley S70 9GG. 

Please make sure you provide the following information so that we can deal with your claim effectively:

  • your full contact details
  • the date and time of the incident/accident
  • the exact location of the incident/accident (for example, nearest house or lamp number)
  • full details of your allegation
  • photographs/sketch plan of the location (if available)
  • full details of any injuries/loss sustained

The time limit for making a personal injury claim is three years; for damage to property, the limit is six years.

What happens once you've made a claim

We'll acknowledge your claim and give you a claim reference number. Depending on the nature of your claim, we may deal with it ourselves, or we may pass it over to an external claims handler.

All claims are fully investigated and assessed on an individual basis taking into account any evidence provided. Once the investigation is complete, a decision will be made as to whether we're liable or not.

Making a fraudulent insurance claim

If we find that you've made, or helped someone else to make, a fraudulent claim, you could be prosecuted.

If you suspect that a fraudulent claim has been made against us, please let us know. Anything you tell us will be treated in confidence.

Contents insurance for Berneslai Homes properties

There is a misconception by some individuals that when you rent a property from Berneslai Homes, furniture and personal contents are automatically insured. This isn't the case. Berneslai Homes are only responsible for providing you with an unfurnished home.

If you're a Berneslai Homes tenant, you're responsible for making sure your contents are insured. Berneslai Homes can offer you a contents insurance scheme. See Berneslai Homes website for more information.

We strongly recommend that you join the scheme to avoid financial loss if you have, for example, a burglary, leak, or fire at your property.