Report a damaged pavement

We’re responsible for inspecting, maintaining and repairing the borough's pavements to address issues such as loose, uneven or damaged paving, and standing water on paved areas.

How to report a damaged pavement

To report a damaged pavement, please use our online form below.

You can check if a problem's already been reported, and the status of existing reports, on the map below.

Click on the '+' or '-' on the map to zoom in or out to find the location you want, or click on a coloured pin to show the status box.

Damaged pavements

View full-screen map

Make a report

If you can't see the damage you're reporting on the map, tell us about it using our online form.

Please note that reports won't be picked up outside office hours or over bank holidays.

Filling in the form

It only takes a couple of minutes to fill in the form. All you have to do is:

  • click on the report a damaged pavement button below to start the form
  • show us on a map where the damage is
  • give as much detail as you can about the damage
  • upload a photo of the damage (optional)
  • click the submit report button

You can report a damaged pavement anonymously, but if you'd like a receipt and reference number for your report, you must provide either your email address or mobile number.

After reporting

Once you've submitted the form, you'll be returned to this webpage, where you’ll see that the damage you’ve reported has appeared as a pin on the map. You may need to wait a couple of minutes and refresh your screen to be able to see the status of the pin on the map.

The pin will remain on the map for at least 28 days, during which time you can come back to the webpage to check the status of your report.

Once the pin drops off the map, you won't be able make further enquiries about your report, unless you have a reference number.

What we'll do

When we receive your report, we’ll visit the location to assess the damage.

We'll repair any defects within appropriate timescales, depending on the severity of the damage.