We inspect the borough’s adopted roads regularly to identify defects, such as potholes, which we then risk assess and prioritise for repair.
We're not responsible for repairing potholes on:
- private roads (repairs should be carried out by the landowner)
- un-adopted roads (repairs should be carried out by the developer)
- trunk roads (reports should be carried out by Highways England)
You can check if a pothole's already been reported to us, and the status of existing reports, on the map below.
Report a pothole
If the pothole you want to report isn't on the map, please tell us about it using our online form.
If the pothole poses an immediate danger to public safety, call our 24 hour emergency helpline on (01226) 773555. One of our highways inspectors will come out and check the damage straight away.
Don't use the form to report potholes on:
- trunk roads, such as the:
- A61 (from M1 J36 to the A616 roundabout)
- A616 (from M1 J35A to the A628 Flouch roundabout)
- A628 (from Flouch roundabout to the borough boundary at Saltersbrook Bridge)
Contact Highways England on 0300 123 5000 to report potholes on these roads.
- private roads - contact the road landowner
You'll need to show us on a map where the pothole is by clicking to drop a pin. You'll also need to tell us as much detail as you can about the damage. You can upload a photo of the pothole as well, if you have one.
You can make your report anonymously, but if you'd like a receipt and reference number you need to tell us your email address.
Reports won't be picked up outside office hours or over bank holidays, so if the damage needs urgent attention, please call our helpline.
After you've made your report
After you've submitted the form the pothole you’ve reported will appear as a pin on the map. You might need to wait a couple of minutes and refresh your screen to be able to see the status of your report.
The pin will stay on the map for at least 28 days, during which time you can come back to the webpage to check the status of your report.
Once the pin drops off the map you won't be able make further enquiries about your report, unless you have your reference number.
What we'll do
We investigate all reported potholes.
For a pothole to be fixed, it has to be an 'actionable defect' which is in line with defined guidelines.
How quickly we repair them depends on how the pothole is categorised, taking into account:
- the pothole's location
- depth and size
- type of road it's on
- risk to pedestrians and motorists
If the defect's an emergency, we'll make a temporary repair within 24 hours to make it safe, followed by a permanent repair, if required, at a later date.
The majority of reported potholes fall into the non-urgent category and will be scheduled for repair as part of our planned maintenance programme.
If we can't find the pothole when we visit the site you've reported to us, and we don't have details to contact you for more information, we'll close the report.