We inspect the borough’s adopted roads regularly to identify defects, such as potholes, which we then risk assess and prioritise for repair.
We're not responsible for repairing potholes on:
- private roads (repairs should be carried out by the landowner)
- un-adopted roads (repairs should be carried out by the developer)
- trunk roads (reports should be carried out by Highways England)
How to report potholes
If the pothole poses an immediate danger to public safety, call our 24 hour emergency helpline on 01226 773555. One of our highways inspectors will come out and check the damage straight away.
To report non-urgent potholes, use our online form below.
You can check if a problem's already been reported, and the status of existing reports, on the map below.
Make a report
If the pothole you want to report isn't on the map, please tell us about it using our online form.
Reports won't be picked up outside office hours or over bank holidays, so if the damage needs urgent attention, please call our helpline.
Before you begin
Only use this form to report potholes on roads or footways in the borough.
Don't use the form to report potholes on:
- trunk roads, such as:
the A61 (from M1 J36 to the A616 roundabout)
the A616 (from M1 J35A to the A628 Flouch roundabout)
the A628 from Flouch roundabout to the borough boundary at Saltersbrook Bridge) - contact Highways England on 0300 123 5000
- private roads - contact the road landowners
Fill in the form
It only takes a couple of minutes to fill in the form. All you have to do is:
- click on the report a pothole button below to start the form
- show us on a map where the pothole is by clicking to drop a pin; if you don't drop the pin in the right place you can move it around the map to the exact location of the pothole
- give as much detail as you can about the damage
- upload a photo of the pothole (optional)
- click the submit report button
You can report a pothole anonymously, but if you'd like a receipt and reference number for your report, you must provide either your email address or mobile number.
Once you've submitted the form, you'll be returned to this webpage, where you’ll see that the pothole you’ve reported has appeared as a pin on the map. You may need to wait a couple of minutes and refresh your screen to be able to see the status of the pin on the map.
The pin will remain on the map for at least 28 days, during which time you can come back to the webpage to check the status of your report.
Once the pin drops off the map, you won't be able make further enquiries about your report, unless you have a reference number.
What we'll do
We investigate all reported potholes.
For a pothole to be fixed, it has to be an 'actionable defect' which is in line with defined guidelines.
How quickly we repair them depends on how the pothole is categorised, taking into account:
- the pothole's location
- depth and size
- type of road it's on
- risk to pedestrians and motorists
If the defect's an emergency, we'll make a temporary repair within 24 hours to make it safe, followed by a permanent repair, if required, at a later date.
The majority of reported potholes fall into the non-urgent category and will be scheduled for repair as part of our planned maintenance programme.
If we can't find the pothole when we visit the site you've reported to us, and we don't have details to contact you for more information, we'll close the report.