Report damage to a retaining wall

We maintain the majority of retaining walls that support the borough's roads.

Other retaining and boundary walls, including those on private land, are usually the responsibility of the landowner.

A retaining wall is one that supports land at a higher level on one side than the other. 

How to report damage to a retaining wall

If the damage is extensive and the wall appears in imminent danger of falling down, call our 24 hour emergency helpline on 01226 773555.

To report non-urgent damage, use our online form below.

You can check if a problem's already been reported, and the status of existing reports, on the map below.

Damaged bridges and retaining walls

View full-screen map

Make a report

If the problem hasn't already been reported, tell us about it using our online form.

Reports won't be picked up outside office hours or over bank holidays, so if the damage needs urgent attention, please call our helpline.

Fill in the form

It only takes a couple of minutes to fill in the form. All you have to do is:

  • click on the report damage to a retaining wall button to start the form
  • show us on a map where the damage is by clicking to drop a pin; if you don't drop the pin in the right place you can move it around the map to the exact location of the damage
  • give as much detail as you can about the damage
  • upload a photo of the damage (optional)
  • click the submit report button

You can report damage to a retaining wall anonymously, but if you'd like a receipt and reference number for your report, you must provide either your email address or mobile number.

After reporting

Once you've submitted the form, you'll be returned to this webpage, where you’ll see that the damage you’ve reported has appeared as a pin on the map.

The pin will remain on the map for at least 28 days, during which time you can come back to the webpage to check the status of your report.

Once the pin drops off the map, you won't be able make further enquiries about your report, unless you have a reference number.

What we'll do

When we get your report, we'll inspect the site to determine whether the damaged wall is a public safety issue or a non-urgent problem, to be added to our longer term maintenance programme.

If we can't find the damage when we visit the site you've reported to us, and we don't have details to contact you for more information, we'll close the report.