Report a damaged bridge

We’re responsible for inspecting, maintaining and repairing road structures, including bridges, subways, underpasses and retaining walls.

We're not responsible for:

  • bridges over operational railway lines - they're managed by Network Rail

  • bridges over disused railway lines - they're either the responsibility of the Railway Heritage Trust or a new landowner if the railway line has been purchased from Network Rail

  • bridges over motorways and trunk roads like: the A61 (from M1 J36 to the A616 roundabout); the A616 (from M1 J35A to the A628 Flouch roundabout); the A628 (from Flouch roundabout to the borough boundary at Saltersbrook Bridge) - they're managed by Highways England

How to report a damaged bridge

If a bridge or structure is in imminent danger of falling down and injuring someone, call our 24 hour emergency helpline on 01226 773555.

To report a damaged bridge that's not an immediate safety issue, use our online form below.

You can check if the problem's already been reported, and the status of existing reports, on the map below.  

Damaged bridges and retaining walls

View full-screen map

Make a report

If the damaged bridge you're reporting isn't on the map, tell us about it using our online form.

Reports aren't picked up outside office hours or over bank holidays, call our 24 hour helpline if the damage is hazardous to motorists or pedestrians.

Fill in the form

It only takes a couple of minutes to fill in the form. All you have to do is:

  • click on the report a damaged bridge button to start the form
  • show us on a map where the damage is by clicking to drop a pin; if you don't drop the pin in the right place you can move it around the map to the exact location of the damage
  • give as much detail as you can about the damage
  • upload a photo of the damage (optional)
  • click the submit report button

You can report a damaged bridge anonymously, but if you'd like a receipt and reference number for your report you must provide either your email address or mobile number.

After reporting

Once you've submitted the form, you'll be returned to this webpage, where you’ll see that the damage you’ve reported has appeared as a pin on the map. You may need to wait a couple of minutes and refresh your screen to be able to see the status of the pin on the map.

The pin will remain on the map for at least 28 days, during which time you can come back to the webpage to check the status of your report.

Once the pin drops off the map, you won't be able make further enquiries about your report, unless you have a reference number.

What we'll do

When we get your report, we'll inspect the site to determine whether it’s a public safety issue or a non-urgent problem, to be added to our longer term maintenance programme.

If we can't find the damage when we visit the site you've reported to us, and we don't have details to contact you for more information, we'll close the report.