Adult Skills and Community Learning

Communication skills are vital for everyday life and work. This course is great for those who need to build confidence and resilience when communicating.

You'll gain knowledge of how crucial listening skills are. You'll also become more aware of how your body language and verbal skills can affect responses from others.

You'll be supported to recognise where your communication is strong and will identify areas you need to work on.

Activities on the course are all about engaging with others and having fun in a relaxed and safe environment.

This is an accredited course: Award in Employability Skills Entry 3 (Gateway Organisation).

You'll also gain the following skills for work:

  • Working as part of a team, sharing ideas and helping peers to complete a task.
  • Having a positive attitude to plan your own work and complete it within a set time frame.
  • Being a good listener and following instructions accurately.
  • Being able to adapt the way you work when things change or if you need to switch tasks quickly.
  • Resilience and the ability to stick with a task, even if things don’t go to plan. To be able to learn from setbacks.

Course delivery

  • One morning a week for five weeks.

Expectations and support 

  • To attend every session.
  • To take part in activities.
  • To engage with your learning plan to support the progress you make on course.
  • Literacy and numeracy skills will be supported throughout the course.

Entry requirements

You'll have already completed the following with Adult Skills and Community Learning:

  • Information advice and guidance session.
  • Literacy skills preferable to be able to complete a learning plan.
  • Commitment to wanting to improve communication skills.

Course fees

  • Entry 3 - £81 (for Award, £116 for certificate on completion of second course).
  • Fees include all course resources and administration costs.
  • Course costs can be covered for learners in receipt of means tested benefits, or low income. Please ask for more details.

How to apply


  • Confident Communications for Work 2
  • Digital Skills or ICT for Work pathway

What our learners say

  • I could never make and keep eye contact when having conversations but I am much more confident doing this now.
    Adult learner
  • I think it has helped me in my work role as I think about how I am dealing with customers. I write things down now and when I am on the telephone, I'm conscious of my body language. I'm aware of how I portray myself to customers.
    Adult learner