Adult Skills and Community Learning

Course content

This course is for adults who have limited digital skills and knowledge. It'll help you understand basic key terms you'll need for work and life. You'll increase your knowledge in all five of the key digital skill areas. This includes:

  • communicating
  • using devices and handling information
  • transacting
  • problem solving
  • being safe and legal online

During the course there will be plenty of hands-on activities. You'll take part in real time and simulated tasks, especially when learning about online transactions. This will help build your confidence as you grow your digital skills.

The course is a good stepping stone if you don't feel confident in using your digital skills by yourself. It'll help you if you want to complete our accredited Essential Digital Skills course after.

This course will enable you to:

Develop digital skills and increase your awareness of key words:

  • Connect your device to a safe and secure Wi-Fi network.
  • Know how to keep passwords and your personal details safe.
  • Update and change your password when prompted to do so.

Develop your transacting skills for work and life:

  • Access and use public services online, including filling in forms.

Interact with digital devices and handle information properly:

  • Understand and decide what information or content may, or may not, be reliable.
  • Understand how to comply with your company's policy for IT use.

Create, edit and store digital content

  • Understand that the cloud is a way to store information and content in a remote location.
  • Organise information and content using files and folders on a device or the cloud.
  • Use Microsoft Office to create documents.

Share content and communicate effectively using digital devices

  • Understand the importance of communicating securely.
  • Communicate with others using email.
  • Share documents with others by attaching them to an email.

Be safe, confident and responsible online

  • Understand the risks and threats in carrying out activities online and the importance of being secure.
  • Be aware of common scams and what you can do to keep yourself safe.
  • Understand that online activity produces a permanent record which could be accessed by others and used both now and in the future.
  • Use pop-up blockers on your web browser to reduce the threat from malicious sites.

You'll also develop the following skills for work:

  • Working as part of a team, sharing ideas and motivating peers to complete a task.
  • Having a positive attitude to plan your own work and complete it within a set timeframe.
  • Be a good listener and follow instructions.
  • Be resilient and stick with a task, even if things don’t go to plan, and learn from setbacks.
  • Develop your literacy and numeracy skills.

Course delivery 

  • Two 2.5 hours sessions for 10 weeks.
  • Tutor led sessions.
  • At least 30 minutes of tasks to be completed after each session.
  • Teams for Education – an online tool where you will access resources and join in discussions.

What you need

  • A mobile phone. You don't need to have any credit if you're on pay as you go, but it must be able to accept text messages. This will be used to verify your free Office 365 account.
  • A folder, paper or notebook, and a pen.
  • Time - at least one hour a week to complete tasks set during each session.
  • To attend all sessions.

Entry requirements

You'll have already completed the following with us:

  • Information, advice and guidance session and an initial assessment on the BKSB software.
  • Either the Setting up Office 365 course or Getting Started with digital skills course.

The level that you study will be determined by your initial assessment results. 

Course fees

This course is free to all learners aged 19 and over with no or low digital skills.

How to apply


  • Essential Digital Skills – Entry 3
  • Introduction to Business Admin – Entry 3

What our learners say

  • I enjoyed learning digital skills because it allowed me to use the computer to communicate with others. I also learnt to speak loudly for communication purposes.
    Adult learner