Ask us to collect large unwanted items

Standard large item collections 

You can use our standard collections service to ask us to pick up unwanted items that are too large to put in your bin. There's a charge per item and we'll take up to 12 things in one collection. You'll need to apply and pay online for this service. 

See a list of the standard service items we'll collect  here, and in the form at the bottom of this page.

If you have items that aren't on the list, or you're a business or landlord, you can ask us about our business and premium service below. 

We'll pick your items up within 10 working days of you sending us the form, it can take longer if there's a bank holiday. We won't be able to tell you the day and time we're coming. Please make sure you leave your items outside your home as soon as we've sent you confirmation of your order. 

You'll need to make sure your things are easy for us to access and that you haven't blocked a pavement or road. We won't return to pick anything up that you didn't put outside in time or that we couldn't access, for example if it was behind a locked gate. If you've asked us to collect items like fridge/freezers or wardrobes, please make sure that these are empty - we won't be able to collect them if they still have contents inside.

Charges 

 Our charges for this service are: 

  • £10 for one item*
  • £20 for two to four items
  • £25 for five items
  • £30 for six to eight items
  • £35 for nine items
  • £40 for ten to 12 items

*If you need to dismantle something, such as a wardrobe, we'll still count it as one item.

Business and premium service

We have a business and premium service that you can use if:

  • your items aren't on the standard service list
  • you have more than 12 items for us to pick up
  • you're a business or a landlord

You can make an enquiry about our business and premium service here and we'll get back to you with a quote and a link to pay online. The prices and timescales for this service can vary, depending on what you want us to collect and when.

Arrange a standard collection

Before you begin 

You could consider other ways to get rid of your unwanted things for free, before you ask us to collect them:

This form is for our standard collection service for residents. Please make sure you've read the list of items we'll take above before you fill in the form.

You pay for this service online, so you'll need your payment details with you to complete your order.

There's an extra 2.2% charge if you're paying by credit card. 

If you need to use our business and premium service you can make an enquiry about it here.