Advice for landlords

We support private landlords and letting agents in a number of ways to make sure their properties are safe and good quality.

Our landlord accreditation scheme offers benefits to landlords and we also administer mandatory licences for large houses in multiple occupation (HMO). Berneslai Homes also run a Property Management Service for landlords with properties in the borough.

If you own an empty property we may be able to help bring it back into use too.

If you’re a landlord or managing agent you can find out more about your rights and responsibilities below, and find more detailed information for landlords on GOV.UK.

COVID-19 update for landlords

The government has issued guidance to everyone to stay alert to protect against coronavirus; this means some changes to the way that services for tenants and landlords are provided. 

If you're a renting a property out we'd recommend that you visit our webpage to read more about these changes and what they mean for private rented landlords.


As the landlord, it’s your responsibility to maintain the property and carry out repairs. It’s also your responsibility to make sure the property meets safety standards. You should give your tenants 24 hours’ notice before visiting the property.

The Housing Health and Safety Rating System (HHSRS) was introduced as part of the Housing Act (2004) to identify and protect against risks and hazards within a dwelling.

Your tenants may get in touch with us if you take too long to carry out repairs. If we inspect the property and find unacceptable hazards we’ll contact you to discuss the options available. If informal action doesn’t resolve the issue we can escalate the complaint by using enforcement procedures.

Energy efficiency

It' a legal requirement for all dwellings in the private rented sector to have an Energy Performance Certificate (EPC). The Energy Efficiency (Private Rented Property) (England and Wales) Regulations 2015 established a minimum level of energy efficiency for houses within the private rented sector.

From 1 April 2020 it became unlawful to let most properties if the EPC rating of the property is either F or G. Therefore, the property must be brought up to the minimum rating of E.

If the recommended works cannot be met within the £3500 cap, landlords must carry out any relevant works up to that value before applying for an exemption. If the minimum rating of E cannot be met, landlords must register an exemption. If you fail to comply with the regulations or falsely enter information onto the exemptions register, a civil penalty can be imposed.

There are several ways to improve the energy efficiency of your property through measures such as wall, floor or roof insulation, heat pumps and first-time gas central heating systems. Depending on your personal circumstances and your tenant’s you may be eligible for some financial support to make the property warmer and cheaper to run.

More useful information for landlords