We do our best to make sure that our website is accessible to everyone. We've made a lot of improvements to it, so that you can use most of our services online and find things easily.
Our website works on PCs, smartphones, tablets and digital TVs. We aim to provide a quick, easy and convenient way to find information, report something, pay a bill or apply for a service. You can visit us online 24 hours a day, seven days a week, at a time and in a place to suit you.
You can read more about our online services and how to use them on this webpage.
This webpage tells you about our online services and how to get support to use them if you need it. Please contact us to ask for help, or for information in a different format.
Our online forms make it easy and convenient for you to access our services. They allow you to interact with us 24/7, whatever time suits you.
You can use the shortcuts at the top of our home page to:
Forms are also included on relevant pages throughout our website. Please ask us if you need help to fill in an online form.
List of our websites
The Barnsley Council website is our main website.
We're also responsible for several more websites and some of these are provided by other organisations on our behalf.
You can see a full list of our websites and their purpose here.
Using access keys on our website
Using just your keyboard it's possible to jump between sections of our website to get around. First, you'll need to find your access key(s). These can differ depending on the web browser and operating system you're using as follows:
|Firefox||Alt + Shift||Alt+ Shift||Ctrl|
|Opera||Shift + Esc||Shift + Esc||Ctrl|
If you hold down and press your access key and the letters or numbers below, you'll be able to use the following features:
|S||Skip the navigation by automatically scrolling any web page to where the page content starts, ie scroll passed the branding at the top of our pages.|
|1||Return to the home page on our website at any time.|
|2||Go straight to the page on our website that shows the latest news items.|
|3||Go straight to the page on our website that shows our sitemap, ie the contents page.|
|4||Places your cursor in the search box at the top of our page so that you begin typing your search criteria. Pressing enter will then initiate a search.|
|5||Go straight to the page of our website that shows the most frequently asked questions that we receive. This access key is currently disabled as we haven't yet gathered the list of questions and answers that we need to publish.|
|6||Go straight to the page on our website that gives you practical help and guidance about how to use it.|
|7||Go straight to the page on our website that allows you to submit complaints, compliments or suggestions.|
|8||Go straight to the page on our website that provides the terms and conditions for using it.|
Check the accessibility features on your device
Making some changes to your device or web browser can make them easier to use.
AbilityNet is a website that has free fact sheets that you can download, such as step-by-step guides to setting up your computer and software.
- The vision guide explains how to change the way your device or web browser works to make it easier to see. It tells you how to change text size, background colours, or make your computer speak to you.
- The hearing guide tells you how your computer, mobile or tablet can be made easier to use if you have a hearing impairment.
- The motor guide gives tips to make your keyboard, mouse or mobile device easier to use.
- The cognitive guide tells you how to make reading, writing and using the internet easier on your computer, mobile or tablet, including changing text, making your device talk to you and talking to your device.
Help to get online
There's lots of support available to help you get online - from local one-to-one sessions about using a tablet or computer, to training courses where you can gain a qualification.
Free digital skills support
Our digital champions run free digital support sessions for anyone who needs more confidence using their device or accessing our services on the web.
You can get one-to-one help to access council services online at our free digital sessions, where we can help you with things like filling in our online forms and accessing your Council Tax account.
If you prefer, you can join one of our free online basics courses which cover all the basics to help you get online - from using a touchscreen to searching the web for information and staying safe online. There's a choice of dates and locations available, and each course runs one day a week for six weeks.
We also work with local community groups to support people to get online.
Free computers and wi-fi in libraries
All of our libraries have free computers that you can use for up to two hours a day. They also offer free wifi and there's help available to connect your own device if you're wanting to get online. Staff are on hand to show you how to use our website, fill in forms and download the latest eBooks.
Adult skills training courses
Our Adult Skills and Community Learning service offers a wide variety of IT courses, catering for complete beginners through to more advanced learners. Some of the courses are free, or available at a reduced fee if you receive certain benefits. See the full IT and digital skills course listings.
Video help guides
We've made video guides to using some of our online services that you can find below. We'll be adding more in the future, so look out for them on our web pages. If you'd like us to develop more guides to help you to use online services, please let us know.
Website accessibility statement
We've published the following webpages to tell you more about how accessible our website is, and how we comply with the Web Content Accessibility Guidelines version 2.1 AA standard:
- Accessibility statement for Barnsley Council website
- Accessible documents policy for Barnsley Council website
Tell us what you think
We're constantly checking and improving our online information to make sure it's accessible.
Contact us if you want to give us feedback about the website or suggestions to improve it.
Tell us if you can't find what you you're looking for or you need help to fill in a form or set up an account.