How to get in touch with the council online, by telephone, in person and in writing.
We put customers right at the heart of everything we do.
Using our online services to pay for things or find information quickly will save you time and may be more convenient for you. We are continuing to develop our website to offer more online services for our customers.
If you do need to contact us, there are a number of ways to get in touch.
Please go to the relevant part of our website to find the information that you need, including email addresses for council services. We also have a single council email address for general enquiries of firstname.lastname@example.org.
Our phone number for general enquires is (01226) 770770
It is open 8.00am - 6.00pm Monday to Friday.
For other phone numbers please see the webpages for the council services you require.
Deaf and hearing impaired customers can contact us on our Mini Com number (01226) 772772.
Text Relay (formerly Type Talk)
Royal National Institute for the Deaf and hard of hearing people (RNID) operate a national telephone relay service known as RNID Text Relay. The service is for deaf, deafened, hard of hearing, deafblind and speech-impaired people. It provides a link between any textphone user and an operator and it is a discreet and confidential service.
If you would like to use the service you should dial 18001 then 01226 followed by the full telephone number of the service you require from your textphone.
The call will be answered by an RNID Text Relay operator who is brought into the call. They will then assist you with your call and act as a communicator for the service required. This service is funded by BT and calls are charged at the local rate.
You can call in person for information at one of our offices.
If you need to speak to an officer we can arrange an appointment for you, we aim to make you an appointment within 2 days, this may vary depending on the urgency of the situation. To make an appointment please telephone (01226) 787896.
You can collect or drop off a form at any of our public offices without making an appointment.
Our offices are open Monday to Friday 9:00am to 5:00pm.
Our general postal address is:
Corporate Mail Room
PO Box 634
The fax number is 01226 773099.
For individual service addresses and fax numbers please see their webpages.
Tell us how we are doing
We value your comments, compliments and complaints about how we run our services. You can help us to make improvements by contacting us with your feedback.
More information about making a complaint